FAQ & videos

When setting up our account, why do we need to add information to our DNS system ?

DNS changes are required to allow you to send emails through the CentrixOne interface. This does not change the reception of your emails, the configuration of email servers and the configuration of email readers (e.g. Outlook).

Email communications your business receives will continue to go through your email servers, not CentrixOne.

In addition, in order to increase security measures, the domain name used for sending emails must be authorized by our technical support. Our team will verify the authenticity of the domain names (for example, gnnail.com is too similar to gmail.com) in order to prevent one of our customers from pretending to be another of our customers.

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