Two-way mode:
Information from Acomba will be synchronized in CentrixOne and the modifications made directly in CentrixOne will be transferred to Acomba.
The advantage is that this mode provides real-time matching of your customer information between CentrixOne and Acomba.
One-way mode:
Information from Acomba will be synchronized in CentrixOne. However, changes made directly in CentrixOne will not be transferred to Acomba.
So, if you change a primary contact’s information in CentrixOne, the synchronization service will replace your modifications with the contact’s information from Acomba.
(Note that in order to trigger an update of the contact’s details in CentrixOne, the synchronization service must detect that a modification has been made to this same details in Acomba. So, if no modification has been made, the customer information will be different until the next update.)
It is important to understand that there are 2 levels of security for the synchronization modes.
1st level of security:
This allows you to configure your synchronization mode in your CentrixOne account settings.
However, if you are in one-way mode, this will not prevent an automation from modifying information in a primary contact’s form, then synchronizing it automatically in Acomba.
2nd level of security:
This allows you to configure your synchronization mode directly in the synchronization service.
This way, if you choose the one-way mode, the synchronizer will simply ignore all changes made to a primary contact in CentrixOne and will not send them to Acomba.
(Note that you are unable to change your own security in your synchronization service. To do so, you will need to send a request to support@centrix.one so that our technical team can do it for you.)
