Privacy Policy

1. Introduction

The purpose of this Privacy Policy (hereinafter referred to as the “Policy”) is to provide useful and necessary information regarding Solutions Centrix Inc. activities involving personal information. It describes the standards for the collection, use, disclosure and retention of your personal information. It also explains how we protect your personal information and your right of access to it.
Solutions Centrix Inc. (CentrixOne) is committed to keeping confidential and accurate, and to maintaining the security of all information collected from visitors to its website and from persons using its virtual infrastructures and services, in accordance with applicable legislation. By using, you consent to the methods of data processing as stipulated in this policy.

1.1. Personal information

Personal information is defined as any information or combination of information concerning a natural person that allows that person to be identified. However, an individual’s name, business title, business address, business telephone number and business e-mail address are not personal information. Personal information must be protected regardless of the nature of the medium in which it is held, and regardless of its form: written, graphic, audio, visual, computerized or other.

1.2. Consent

Solutions Centrix recognizes that your consent to the collection, use and disclosure of your personal information must be manifest, free and informed. Your consent must be given for specific purposes. Depending on the nature and sensitivity of the personal information, your consent may be express (such consent may be given orally, in writing or electronically) or implied (for example, when you voluntarily provide us with personal information). As a general rule, Solutions Centrix (CentrixOne) will seek your consent at the time of collection, unless we are required or otherwise permitted by law.

You may withdraw your consent at any time, subject to applicable legal restrictions and reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, our Services may no longer be available to you and Solutions Centrix (CentrixOne) may no longer be able to provide you with certain services.

2. What personal information do we collect?

When we obtain information about you, we first ask for your written consent to collect, use or disclose your collected information for the identified purposes. We will seek your consent for any other use, disclosure or collection of your personal information, or when the purposes for which your information was collected change. Our company undertakes to use the information provided only for the purposes for which it was collected and to retain it for as long as is necessary to provide the service requested. We may, however, collect, use or disclose such information without your consent where permitted or required by law. In certain circumstances, we may collect, use or disclose personal information without your knowledge or consent. Such circumstances arise when, for legal, medical or security reasons, it is impossible or unlikely to obtain your consent, or when the information is needed to investigate a possible breach of contract, prevent or detect fraud, or enforce the law.

a. Collection of information from the web site

The Web site collects various types of information, such as:
  • voluntarily provided information, including your name, address, e-mail address, billing or credit card information, etc., which may be used when you purchase products or services or for the delivery of such products or services;
  • information collected automatically when you visit our Web site, including cookies, third-party tracking technologies and server logs.
Please be assured that this site will only collect personal information that you voluntarily and willingly agree to provide through surveys, membership forms and e-mails. It is the site’s intention to use the personal information collected only for the purposes for which it was requested and any additional uses specifically provided on this site.
We may also collect information relating to the type of browser you are using, IP address or type of operating system so that we can offer and maintain a high quality service.
It is strongly recommended that you review the privacy policies and statements of any web site you visit or use frequently to better understand how other web sites collect, use and share the information they collect.
Our Web site uses cookies, which are small data files stored on your computer when you visit it. One of the purposes of cookies is to provide you with a better experience when you browse our Web site. The personal information collected by cookies enables Logient and its service providers to tailor the website to your preferences and to compile statistics about website visits and use in order to improve it.
We may use cookies to record anonymous, non-personal information about your visits to our Web site and to collect information about your browsing activities. The information we may compile through cookies may include: the Internet Protocol address (or IP address) of your computer, the operating system you are using, the identity of your Internet service provider, the date and time you accessed this Web site, the previous Web site you visited that provided you with a link to our Web site, and the content viewed and downloaded from our site.
We use the following cookies:
  • Strictly necessary cookies: These cookies are necessary to enable the basic functionality of the site. The website cannot function properly without these cookies
  • Functional cookies: are used to optimize your experience with our website

  • Statistical cookies: These cookies help us understand how you interact with our website by collecting and reporting information anonymously

  • Performance cookies: We use Google Analytics to collect and process certain analytical data and to analyze your use of our websites. Google Analytics is subject to Google’s privacy policy and terms of use

  • Advertising cookies: These may be used for research, planning and reporting purposes to profile your interests

  • Social network cookies: These cookies may be activated when you share content from our website. You are then subject to the data use policies of social networking platforms (e.g. Facebook, LinkedIn), which may set cookies (including targeting cookies)
To adjust your cookie preferences, you can refer to the blue icon in the bottom left-hand corner of your screen when you are on our website.
As with most Internet browsers, it is possible to erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored. However, doing so may affect your use of our Services, and you may no longer have access to all their functions. We invite you to consult the Ads Setting and Network Advertising Initiative sites as well as your browser’s instructions or help section for more information on cookies.

b. Collection of information from subscription customers requiring professional services

In some cases, for example in the context of professional services mandates, client organizations provide us with data to be processed and imported into their software instance. Once this data has been processed, the documents containing it are voluntarily destroyed after 30 days.

3. Why do we use your data?

a. Management of our web site

Solutions Centrix Inc. may collect and use personal information to assist in the operation of its website and to ensure the provision of the services you require and have requested.
A website requires content (data = what we use) , logic in the processing of data (logic = how we use it) and a visual rendering of the processing of this data (view = what you see on the screen). This process meets the following objectives (= purposes):
  • To share with you, according to your request, the various information relating to the products and services provided by Centrix;
  • To manage your requests for information and/or contact.
  • To optimize our website and ensure the security of our information system. Please note that in this context, we do not evaluate the data collected for marketing analysis purposes.
Such processing is based on your consent, which means that any future request for contact or further processing will be subject to your prior consent.
Links to other websites
Our website contains links to affiliated and other websites. Solutions Centrix Inc. accepts no responsibility for the privacy policies, procedures or practices of such sites. Accordingly, we recommend that all our users and visitors review the privacy statements of each and every site that collects personally identifiable information when they leave our website. This Privacy Policy applies in all respects only to information collected by our web site.

b. Marketing

Solutions Centrix Inc. may collect and use personal information to assist in the operation of its web site and to provide the services you request and require.
We only process data for the purpose of responding to the user.
  • Contact form: The e-mail address is processed on the basis of our legitimate interest in maintaining correspondence.
  • Keep in touch (Newsletter): Newsletter subscription and dispatch.
  • Profiling and direct marketing: When you log in to create a free account, request a demo or use other online services, we collect your contact details and e-mail address.In this case, we may contact you for further correspondence.Please note that you may at any time withdraw your consent or object to this processing (newsletter mailing) by clicking on the unsubscribe link in the message footer. (See section “What are your rights?”).
Please note that any personal data additionally processed as part of the interface transmission is used to prevent abuse and is part of our information system security.
Solutions CentrixOne Inc. does not and will not sell or rent its name or customer lists to any third party.
Unsubscribe or opt-out
All users of and visitors to our website may opt-out of receiving communications from us, and reserve the right to opt-out of receiving communications from us by e-mail or newsletter. To stop receiving our communications or to unsubscribe, please send us an e-mail with your request to .

c. Free trial

You can create a free account for a 14-calendar-day trial period.
By clicking on Free Trial in the navigation menu, you are invited to complete a short form. As soon as the form has been submitted, you’ll receive a confirmation message with your login details.
Note that the password is hidden and encrypted, and can be activated by clicking on the login button.If the activation period has expired, please submit a second request.
We may then contact you in order to validate or not an offer of our products and services on the basis of our legitimate interest.

d. CentrixOne

Via the login form, you are invited to order the Centrix software license: you determine the type of license and the number of users.
Please note that only the personal details of the person responsible for the purchase and/or the account administrator are required.
You will be asked to provide credit card information for payment and billing purposes. This data is processed by the Chargebee billing and payment platform.
Integrations with third-party services You may have the option of integrating our services with other services, technologies or platforms on your computer, authorized websites and/or cell phone. These integrations may require you to enter information about yourself or result in the disclosure of information about you from the services to a third party, or cause the services to receive information about you from a third party with whom you ask us to integrate. Please note that when you activate an integration between the Services and a third party, any information about you transmitted to a third party will be subject to the policies and procedures of that third party and not CentrixOne.
If you choose to connect your email account to our platform, you will be using a set of features built using technology from Nylas Inc. By registering or using the Nylas application, you understand and agree that Nylas, Inc. and its affiliates that provide Nylas (“Nylas”), will have access to your information and will be permitted to use such information for specific and limited purposes to provide the Services to you, in accordance with our agreement with Nylas. This integration is a completely optional service and is not required in order to use our platform.

e. Limits on collection, use and disclosure of personal information

The purposes for which information is collected are generally to confirm an individual’s identity, create an employee file, comply with legal requirements.We limit the collection, use and disclosure of your personal information to the purposes we have identified to you. Your personal information may only be consulted by certain authorized persons, and then only in the context of the tasks assigned to them.

4. How long do we keep your data?

In accordance with the principle of data minimization and the limitation of retention periods, your personal data will only be kept for as long as is necessary for processing.

Storage of information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. We must destroy this information in accordance with the law and our records retention policy. When we destroy your personal information, we take the necessary steps to ensure its confidentiality and that no unauthorized person has access to it during the destruction process.

a. Website management

Personal data is deleted as soon as it is no longer required for the purposes for which it was collected, i.e. when you end your browsing session.
However, certain personal connection data recorded in log files are deleted after a maximum period of 30 days. Longer-term storage is possible: in this case, the user’s IP address is deleted or transformed so that there is no longer any link between the data collected and the user.

b. Demo and free trial

Data provided by potential customers is retained for the duration of the free trial activation period (14 days). These data, as well as data collected during a demonstration, are then kept for a period of two years, unless explicitly requested otherwise by the customer.
Thereafter, the retention period varies according to whether you have activated a user license (contractual duration) or not.

c. CentrixOne

Personal data contained in documents constituting accounting vouchers (e.g. orders and order confirmations, invoices) are retained for the period applicable under current Canadian legislation.

5. What are your rights?

Any person concerned (= natural person) has the right to exercise the following rights:
  • Right of access: to confirm that your personal data is being processed and to obtain a copy of it, if necessary; You have the right to know whether we hold any personal information about you and to consult that personal information. You also have the right to ask questions about how this information has been collected and used, and to whom it has been disclosed.
  • Right of rectification: rectification of inaccurate data concerning you as soon as possible.
  • Right to erasure: Deletion of your data in certain cases. We may retain some of your data and/or information where required by law or where we have a legal basis (contract, legitimate interests, consent);
  • Right to withdraw your consent: you may withdraw your consent at any time when the processing of your data is subject to it;
  • Right to lodge a complaint: you may lodge a complaint by contacting

5.1. How to make a request?

Please send all relevant information about your request to the following e-mail address .
Please note that Centrix reserves the right to refuse to process your request if it does not meet the requirements of applicable laws and regulations.
Under certain circumstances, we may refuse to provide you with the requested information. Exceptions to your right of access include the fact that the information requested concerns other individuals, that the information cannot be disclosed for legal, security or copyright reasons, that the information was obtained as part of a fraud investigation, that the information can only be obtained at prohibitive costs, or that the information is the subject of litigation or is privileged, or that it is impossible for us to identify you correctly.

6. How do we secure your data?

We implement, test and maintain appropriate security measures, including encryption (eg: passwords are encrypted with an encryption key, communication exchanges use TLS), software solution (privacy by design, cloud management), storage (data inserted by the customer is kept in the CRM) and network administration, evaluation and logging (“logs”), violation detection and incident management in order to prevent unauthorized or accidental access, loss, alteration, disclosure or destruction of personal data.

6.1. What happens in the event of a personal data breach?

Centrix informs its customers, subcontractors, partners and other relevant third parties as soon as possible of any data breach presenting a high risk to the fundamental rights and freedoms of individuals. All incidents relating to data confidentiality will be listed and communicated to the Commission d’accès à l’information upon request.

6.2. Training and awareness-raising

The company promotes best practices and respect for rights in terms of transparency and protection of personal information in a number of ways:
  • It informs all its team members;
  • It posts the name and contact details of the person responsible for PR;
  • It mobilizes various means of raising awareness, including: information sessions on the protection of personal information, reminders at team meetings, training for its staff, a PR action plan, a logbook, etc.

6.3. Application

If for any reason you feel that the company has not adhered to these principles, please notify us by contacting our Privacy Officer. We will then take the necessary steps to identify and correct the problem within a reasonable timeframe. Mention “Privacy” in the subject line.

7. When can we update the policy?

7.1. Is this policy reviewed?

This policy may be amended and updated at any time by Centrix in accordance with applicable laws and regulations.
Update date: 28/08/2023
Please note that the French language version takes precedence.

7.2. Changes to the privacy agreement

Solutions Centrix inc. reserves the right to update its privacy policy and modify its terms and conditions and, in doing so, will post said modifications on the home page of its website at so that users and visitors are always aware of the types of information collected by Solutions Centrix inc., how it will be used and under what circumstances, if any, such information will be disclosed. Should Centrix Solutions Inc. be compelled to use any personally identifiable information from its files in a manner materially different from that originally stated at the time of collection, users will be promptly notified by e-mail. At all times, users will be able to choose whether or not to allow their information to be used in this different manner.

8. Acceptance of conditions

By using the web platform, you agree to the terms of this Privacy Policy. Otherwise, you must refrain from using our site and the CentrixOne software. In addition, your continued use of our web site following the posting of any updates or changes to these terms will mean that you accept and agree to such changes.

9. How to contact us

If you have any questions regarding the use of your data or this information, please do not hesitate to contact us:

Solutions Centrix Inc.
CP 208, Eastman (QC)  J0E 1P0, Canada

10. Designation of a person responsible for the protection of personal information

The company designates a person responsible for the protection of personal information in accordance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Act respecting the protection of personal information in the private sector (ATIP). The name and contact details of the person responsible are as follows:

Robert Meunier
CP 208, Eastman (QC)  J0E 1P0, Canada

The name and contact information of the responsible person are published on the company’s website at the following address, or are made accessible by any other appropriate means, to enable users to contact the responsible person with any questions or concerns regarding the protection of their personal information.
The company is committed to protecting the privacy of its users and to complying with legal requirements regarding the protection of personal information. All questions, complaints or requests for information concerning the protection of personal information should be addressed to the designated person in charge.

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