{"id":41999,"date":"2025-02-10T20:03:58","date_gmt":"2025-02-11T01:03:58","guid":{"rendered":"https:\/\/team.centrix.one\/?page_id=41999"},"modified":"2025-02-11T09:15:30","modified_gmt":"2025-02-11T14:15:30","slug":"case-studies-durasec","status":"publish","type":"page","link":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/","title":{"rendered":"Case Studies | Durasec"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41999\" class=\"elementor elementor-41999 elementor-12745\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1de4925 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1de4925\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a161e60\" data-id=\"a161e60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-273ad04 elementor-widget elementor-widget-text-editor\" data-id=\"273ad04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MANUFACTURING AND CONSTRUCTION<br \/>CONSUMER SERVICES (B2C)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e075021 elementor-widget elementor-widget-heading\" data-id=\"3e075021\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Groupe Durasec streamlines customer follow-ups with CentrixOne CRM<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59c6deb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59c6deb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21b06a4\" data-id=\"21b06a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fa3406 elementor-widget elementor-widget-image\" data-id=\"7fa3406\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/groupedurasec.com\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"190\" height=\"76\" src=\"https:\/\/www.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg\" class=\"attachment-medium size-medium wp-image-19692\" alt=\"Logo de Durasec (noir) - CRM CentrixOne\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36293e8 elementor-widget elementor-widget-text-editor\" data-id=\"36293e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">\u00a0Groupe Durasec has been providing residential and commercial products and services for foundation walls since 1992.<\/span><\/p><p><span data-contrast=\"auto\">The company is a foundation expert for waterproofing, french drains, plumbing, foundation repair, and radon detection. Quality workmanship, top-of-the-range materials, and customized offers are the principles that have ensured their customers&#8217; satisfaction for many years.<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d0d3c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d0d3c9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6d63d28\" data-id=\"6d63d28\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dce037 elementor-widget elementor-widget-heading\" data-id=\"9dce037\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Problem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae5b6eb elementor-widget elementor-widget-text-editor\" data-id=\"ae5b6eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW72050460 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72050460 BCX0\">During a training session with the Business Development Bank of Canada (BDC), Groupe <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW72050460 BCX0\">Durasec<\/span><span class=\"NormalTextRun SCXW72050460 BCX0\"> grasped the importance of using a CRM to improve its customer service, <\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">facilitate<\/span><span class=\"NormalTextRun SCXW72050460 BCX0\"> its team&#8217;s work<\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">, <\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">and <\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">have a view o<\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">n re<\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">al-time <\/span><span class=\"NormalTextRun SCXW72050460 BCX0\">data.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02ca6a6 elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"02ca6a6\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThis is a big plus for customer follow-ups! We have access to the history of conversations between team members and the customer.\u2009\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>St\u00e9phanie Jolin<\/strong><br>Admin, Durasec Group Inc.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1143637\" data-id=\"1143637\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a562356 elementor-widget elementor-widget-text-editor\" data-id=\"a562356\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW264196752 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW264196752 BCX0\">C<\/span><span class=\"NormalTextRun SCXW264196752 BCX0\">hallenges slow<\/span><span class=\"NormalTextRun SCXW264196752 BCX0\">ing <\/span><span class=\"NormalTextRun SCXW264196752 BCX0\">down <\/span><span class=\"NormalTextRun SCXW264196752 BCX0\">g<\/span><span class=\"NormalTextRun SCXW264196752 BCX0\">rowth:<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5cee9 elementor-widget elementor-widget-text-editor\" data-id=\"8c5cee9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"box\"><li><span class=\"TextRun SCXW69432948 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW69432948 BCX0\">Customer follow-ups were <\/span><span class=\"NormalTextRun SCXW69432948 BCX0\">time and energy consuming<\/span><\/span><\/li><li><span class=\"TextRun SCXW142358217 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142358217 BCX0\">Teamwork <\/span><span class=\"NormalTextRun SCXW142358217 BCX0\">and information sharing <\/span><span class=\"NormalTextRun SCXW142358217 BCX0\">was not <\/span><span class=\"NormalTextRun SCXW142358217 BCX0\">easy<\/span><\/span><\/li><li><span class=\"TextRun SCXW122323528 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122323528 BCX0\">I<\/span><span class=\"NormalTextRun SCXW122323528 BCX0\">mportant data <\/span><span class=\"NormalTextRun SCXW122323528 BCX0\">was not readily available or stored in the same place<\/span><\/span><\/li><li><span class=\"TextRun SCXW1690326 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW1690326 BCX0\">Manual t<\/span><span class=\"NormalTextRun SCXW1690326 BCX0\">asks were adding to the workload<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0f245 elementor-widget elementor-widget-text-editor\" data-id=\"0b0f245\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW56438319 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW56438319 BCX0\">To contribute to the company&#8217;s sustainability and ensure business development, Groupe <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW56438319 BCX0\">Durasec<\/span><span class=\"NormalTextRun SCXW56438319 BCX0\"> adopted the idea of implementing a CRM. <\/span><span class=\"NormalTextRun SCXW56438319 BCX0\">They<\/span><span class=\"NormalTextRun SCXW56438319 BCX0\"> saw an opportunity to measure conversion rates, centralize information and make customer follow-ups more efficient.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bb020a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0bb020a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c5780c4\" data-id=\"c5780c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05185b9 elementor-widget elementor-widget-heading\" data-id=\"05185b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a30c19 elementor-widget elementor-widget-text-editor\" data-id=\"0a30c19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">In November 2017, CentrixOne proposed a CRM solution that was easy to use, and easily synchronized with Groupe Durasec&#8217;s accounting software.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Centrix One stood out from its competitors due to its CRM integration with Acomba, and it enabled the automation of certain tasks.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The simplicity of the platform made it easy to onboard their five employees. Reminders for customer follow-ups throughout the sales funnel, and automated tasks such as email scheduling were significant benefits.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d49cce elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"5d49cce\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWith Centrix One CRM, customer follow-ups and task management just got easier!\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>St\u00e9phanie Jolin<\/strong><br>Admin, Durasec Group Inc.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-588bea5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"588bea5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c155670\" data-id=\"c155670\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e92d0a4 elementor-widget elementor-widget-heading\" data-id=\"e92d0a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c58b1e elementor-widget elementor-widget-text-editor\" data-id=\"6c58b1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW221651397 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221651397 BCX0\">Groupe <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW221651397 BCX0\">Durasec<\/span><span class=\"NormalTextRun SCXW221651397 BCX0\"> is delighted with the possibilities offered by Centrix One CRM. The company plans to continue training to maximize the <\/span><span class=\"NormalTextRun SCXW221651397 BCX0\">long-term <\/span><span class=\"NormalTextRun SCXW221651397 BCX0\">use of the platform.<\/span><\/span><\/p><p><span class=\"TextRun SCXW221651397 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221651397 BCX0\">Problems have been <\/span><span class=\"NormalTextRun SCXW221651397 BCX0\">addressed,<\/span><span class=\"NormalTextRun SCXW221651397 BCX0\"> and efficiency is high:<\/span><\/span><span class=\"EOP SCXW221651397 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96522d2 elementor-widget elementor-widget-text-editor\" data-id=\"96522d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"box\"><li><span data-contrast=\"auto\">Automatic reminders for customer follow-ups<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Optimized teamwork<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Data centralization<\/span><\/li><li><span data-contrast=\"auto\">Task automation<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-90294a2\" data-id=\"90294a2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-209f43f elementor-widget elementor-widget-text-editor\" data-id=\"209f43f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW172688035 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172688035 BCX0\">Since the implementation of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW172688035 BCX0\">CentrixOne<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\"> CRM, fo<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">llow-ups are not forgotten<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">. <\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">They ar<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">e more efficient <\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">with access to customer files and<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\"> histories between team members. <\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">T<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">he automation of certain tasks<\/span> <span class=\"NormalTextRun SCXW172688035 BCX0\">allow<\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">s for <\/span><span class=\"NormalTextRun SCXW172688035 BCX0\">sales efforts to be concentrated in the right place.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a36638e elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"a36638e\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tIt's easy to use: the platform is clear and uncluttered. We couldn't go without!\u2009\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><strong>St\u00e9phanie Jolin<\/strong><br>Admin, Durasec Group Inc.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67faad9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67faad9b\" data-element_type=\"section\" id=\"section-3\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69475960\" data-id=\"69475960\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48653021 premium-header-block premium-lq__none premium-box-lq__none elementor-widget elementor-widget-premium-addon-dual-header\" data-id=\"48653021\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"premium-addon-dual-header.default\">\n\t\t\t\t\t\r\n\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t\t\t<h2 class=\"premium-dual-header-first-header \"><span class=\"premium-dual-header-first-span\"> <\/span><span class=\"premium-dual-header-second-header \">How can Centrix One CRM help you improve your customer relationships?<\/span><\/h2> \t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521b5ce2 elementor-widget elementor-widget-text-editor\" data-id=\"521b5ce2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW176506488 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176506488 BCX0\">Choose <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW176506488 BCX0\">CentrixOne<\/span><span class=\"NormalTextRun SCXW176506488 BCX0\"> CRM to ensure quality customer care. Automate tasks and focus your efforts on closing more deals.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaedcfa elementor-align-center elementor-widget elementor-widget-button\" data-id=\"eaedcfa\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6OTQ4LCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GET A DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MANUFACTURING AND CONSTRUCTIONCONSUMER SERVICES (B2C) Groupe Durasec streamlines customer follow-ups with CentrixOne CRM \u00a0Groupe Durasec has been providing residential and commercial products and services for foundation walls since 1992. The company is a foundation expert for waterproofing, french drains, plumbing, foundation repair, and radon detection. Quality workmanship, top-of-the-range materials, and customized offers are the principles &#8230; <a title=\"Case Studies | Durasec\" class=\"read-more\" href=\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\" aria-label=\"Read more about Case Studies | Durasec\">Lire plus<\/a><\/p>\n","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-41999","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Case Studies | Durasec | CentrixOne<\/title>\n<meta name=\"description\" content=\"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Studies | Durasec\" \/>\n<meta property=\"og:description\" content=\"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\" \/>\n<meta property=\"og:site_name\" content=\"CentrixOne\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CentrixOne\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-11T14:15:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Grow_CentrixOne\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\",\"url\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\",\"name\":\"Case Studies | Durasec | CentrixOne\",\"isPartOf\":{\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg\",\"datePublished\":\"2025-02-11T01:03:58+00:00\",\"dateModified\":\"2025-02-11T14:15:30+00:00\",\"description\":\"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage\",\"url\":\"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg\",\"contentUrl\":\"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.centrix.one\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies | Durasec\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#website\",\"url\":\"https:\/\/www.centrix.one\/en\/fr-fr\/\",\"name\":\"CentrixOne\",\"description\":\"CRM et marketing \u00ab tout-en-un \u00bb. Simple. Intuitive. Abordable.\",\"publisher\":{\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.centrix.one\/en\/fr-fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#organization\",\"name\":\"Centrix.One\",\"url\":\"https:\/\/www.centrix.one\/en\/fr-fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Centrix.One\"},\"image\":{\"@id\":\"https:\/\/www.centrix.one\/en\/fr-fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CentrixOne\/\",\"https:\/\/x.com\/Grow_CentrixOne\",\"https:\/\/www.linkedin.com\/company\/centrixone\",\"https:\/\/www.youtube.com\/channel\/UCzB7G3xsmsD8XHTDm3KhVuQ\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Case Studies | Durasec | CentrixOne","description":"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/","og_locale":"en_US","og_type":"article","og_title":"Case Studies | Durasec","og_description":"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.","og_url":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/","og_site_name":"CentrixOne","article_publisher":"https:\/\/www.facebook.com\/CentrixOne\/","article_modified_time":"2025-02-11T14:15:30+00:00","og_image":[{"url":"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@Grow_CentrixOne","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/","url":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/","name":"Case Studies | Durasec | CentrixOne","isPartOf":{"@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage"},"image":{"@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage"},"thumbnailUrl":"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg","datePublished":"2025-02-11T01:03:58+00:00","dateModified":"2025-02-11T14:15:30+00:00","description":"Discover how Groupe Durasec, a leader in foundation waterproofing and repair, improved customer follow-ups and team efficiency with CentrixOne CRM. Learn how automation and centralized data helped streamline operations and enhance customer service through this case study.","breadcrumb":{"@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.centrix.one\/en\/case-studies-durasec\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#primaryimage","url":"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg","contentUrl":"https:\/\/team.centrix.one\/wp-content\/uploads\/crm-centrixone-logo-groupe-durasec-noir.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.centrix.one\/en\/case-studies-durasec\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.centrix.one\/en\/"},{"@type":"ListItem","position":2,"name":"Case Studies | Durasec"}]},{"@type":"WebSite","@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#website","url":"https:\/\/www.centrix.one\/en\/fr-fr\/","name":"CentrixOne","description":"CRM et marketing \u00ab tout-en-un \u00bb. Simple. Intuitive. Abordable.","publisher":{"@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.centrix.one\/en\/fr-fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#organization","name":"Centrix.One","url":"https:\/\/www.centrix.one\/en\/fr-fr\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Centrix.One"},"image":{"@id":"https:\/\/www.centrix.one\/en\/fr-fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CentrixOne\/","https:\/\/x.com\/Grow_CentrixOne","https:\/\/www.linkedin.com\/company\/centrixone","https:\/\/www.youtube.com\/channel\/UCzB7G3xsmsD8XHTDm3KhVuQ"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/pages\/41999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/comments?post=41999"}],"version-history":[{"count":16,"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/pages\/41999\/revisions"}],"predecessor-version":[{"id":42018,"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/pages\/41999\/revisions\/42018"}],"wp:attachment":[{"href":"https:\/\/www.centrix.one\/en\/wp-json\/wp\/v2\/media?parent=41999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}