{"id":31927,"date":"2023-01-23T10:18:06","date_gmt":"2023-01-23T15:18:06","guid":{"rendered":"https:\/\/team.centrix.one\/faq\/uncategorized\/comment-reinitialiser-le-service-de-synchronisation-entre-centrixone-et-acomba\/"},"modified":"2023-12-04T16:25:11","modified_gmt":"2023-12-04T21:25:11","password":"","slug":"how-to-reset-the-sync-service-between-centrixone-and-acomba","status":"publish","type":"docs","link":"https:\/\/www.centrix.one\/en\/faq\/crm-acomba-synchronisation\/how-to-reset-the-sync-service-between-centrixone-and-acomba\/","title":{"rendered":"How to reset the sync service between CentrixOne and Acomba?"},"content":{"rendered":"\n

From time to time, the synchronization service linking CentrixOne and Acomba may detect an error and stop working.<\/p>\n\n\n\n

Whether you\u2019ve noticed that new customers and\/or new invoices are no longer being sent to CentrixOne or you simply noticed an error message when starting the sync, the solution is usually the same.<\/p>\n\n\n\n

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What types of errors can occur in the sync service?<\/strong><\/h4>\n\n\n\n

Several errors can occur, but the 2 most common errors are:<\/p>\n\n\n\n

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  1. A contact from Acomba has been deleted from your CentrixOne account.

    (Invoices that were created in Acomba can no longer be sent to CentrixOne because the sync service can no longer find the contact.)<\/em>
    <\/li>\n\n\n\n
  2. A representative (salesperson) has been deleted from your CentrixOne account..

    (All data associated with them in Acomba can no longer be sent to CentrixOne, because the sync service can no longer find the representative in question.)<\/em>
    <\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    How to check if the sync service is working properly?<\/strong>
    <\/h4>\n\n\n\n
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    1. Go onto the server (or workstation) upon which the Acomba database and the CentrixOne sync service are installed.
      <\/li>\n\n\n\n
    2. Open the service called SyncAcomba_YourCompanyName<\/strong>. There will normally be an icon on the Desktop<\/strong>. However, it is possible that it has been moved into another folder.
      <\/li>\n\n\n\n
    3. Check that the sync service status is Running<\/strong> and that the sync status between the CRM and Acomba is Successfully completed<\/strong>. If not, click on Event viewer <\/strong>for the next step.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n

      When the service is not working properly, how do I get the correct error code?<\/strong><\/h4>\n\n\n\n

      Normally, if you notice that new customers or new invoices no longer synchronize in your CentrixOne account, it means that the sync service status is STOPPED<\/strong>.<\/p>\n\n\n\n

      If necessary, click on the Event viewer <\/strong>to see the error messages.<\/p>\n\n\n\n

      Here is an example of an error message that appears when something does not exist or was not found in CentrixOne:<\/p>\n\n\n\n